FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

Contents

Administration
Common Scenarios
Troubleshooting
Internet Security
Remote Live Support

1. Administration

1.01	How do I find different SkillPoint help docs in my SkillPoint installation?
1.02	What should I do if I get the message: "Your evaluation license has expired. Please contact Platina for details"?
1.03	Where do I find the site key for SkillPoint?
1.04	How do I apply the license key sent by Platina?
1.05	What should I do if I see the message: "The maximum number of concurrent user licenses allowed has already been reached. Please ask the administrator to buy additional licenses."
1.06	How do I create a SkillPoint shortcut on a client machine?
1.07	How often should I take backup of my SkillPoint database?
1.08	How do I make a backup of my SkillPoint data on a CD?
1.09	If I need to format my SkillPoint server machine, what steps should I take?
1.10	I want to install SkillPoint on a new machine. What are the software and hardware requirements?
1.11	Should I change the SkillPoint server machine name, in general?
1.12	What do I need to do if I change SkillPoint server machine name?
1.13	What is the difference between SkillPoint full and differential backup?
1.14	I want to take differential backup. What steps I need to follow?
1.15	If I launch SkillPoint from a client machine, it shows a message window asking for user name, and password. What should I do?
1.16	What should I do if SkillPoint backup fails?

2. Common Scenarios

2.01	Can I use the short-listed candidates from one requisition in another requisition?
2.02	I want to share my requisitions with another user, is it possible?
2.03	How do I quickly segregate resumes from 'Inbox' in 'Resume Central' into different folders?
2.04	I want to configure a new email account in SkillPoint.
2.05	I want to segregate (divide) my resumes from incoming email into different folders, how do I do that?
2.06	My candidates send me non MS-Word resumes, how do I automatically ask them for word resumes?
2.07	I want to include my company logo in the resumes, which I send to my clients. How can I do that automatically?
2.08	What are the important resume database management facilities provided in SkillPoint?
2.09	Does SkillPoint provide any recruitment CRM features?
2.10	Where can I learn more about recruitment automation and ATS software products?

3. Troubleshooting

3.01	When sending mail, I get error.
3.02	When receiving mail, I get error.
3.03	I get unhandled error -1300 when launching Email module or performing an operation in Email module. What should I do?
3.04	When I do a login in SkillPoint, nothing happens and I see the logon status window having the message: "You are successfully logged on to SkillPoint. Logout and start a new session." What do I do?
3.05	I am getting resumes in email in attachment form and they are not getting extracted. What do I do?
3.06	After resume extraction completes, I do not find any resumes in destination folder (s). What should I do?
3.07	I have created my Email Filters, and Email Download Spec in SkillPoint, but resumes are not getting extracted to different folders as specified in Email Filters. What should I do?

4. Internet Security

4.01	What kind of Internet security software is required on my machines for SkillPoint to function properly?
4.02	How important is a Firewall for stability and security of my data?
4.03	Which Firewall software should I use?

5. Remote Live Support

5.01	How does this service work?
5.02	Can my support representative look through files without my knowledge?
5.03	How is security maintained?
5.04	What are the minimum requirements for my computer and Internet connection?
5.05	Is the plug-in virus free?
5.06	What is the size of the file that I will download to engage in a screen-sharing session with my support representative?
5.07	Are there any files or folders left on my computer after the session ends?

1. Administration

1.01 How do I find different SkillPoint help docs in my SkillPoint installation?
To find SkillPoint help documents, do this:
a. Launch IE and then enter following URL in the address bar:
http://XYZ/skillpoint/docs/docsmain.asp, where XYZ represents name of the SkillPoint server machine.
b. Click on 'Go'.
c. Go to 'File ->Send -> Shortcut to Desktop'. It will create a shortcut on the desktop.
d. Rename the shortcut as 'SkillPoint Docs'.

1.02 What should I do if I get the message: "Your evaluation license has expired. Please contact Platina for details"?
This message shows that your evaluation license has expired. In order to get retail SkillPoint license, you need to contact Platina Software Pvt. Ltd. For detailed information, please refer to 'SP_Configuration.doc', section 2.2, in SkillPoint help documents.

1.03 Where do I find the site key for SkillPoint?
Please refer to 'SP_Configuration.doc', section 2.2.1, in SkillPoint help documents.

1.04 How do I apply the license key sent by Platina?
Please refer to 'SP_Configuration.doc', section 2.2.2, in SkillPoint help documents.

1.05 What should I do if I see the message: "The maximum number of concurrent user licenses allowed has already been reached. Please ask the administrator to buy additional licenses."
You see this message when number of concurrent users is more than number of licenses. If you wish to buy more SkillPoint licenses then please contact Platina sales team. The other possibility is that you have some 'dead' sessions in the system at that time. You can clean up such sessions by performing the following steps:
a. Go to 'Start -> Programs -> SkillPoint' and launch SkillPoint Manager.
b. Go to 'Tools' menu and click on 'Clean up User Sessions'.

1.06 How do I create a SkillPoint shortcut on a client machine?
Carry out the following steps:
a. Launch IE and then enter following URL in the address bar:
http://XYZ/skillpoint/main.asp, where XYZ represents name of the SkillPoint server machine.
b. Click on 'Go'.
c. Go to 'File ->Send -> Shortcut to Desktop'. It will create a shortcut on the desktop.
d. Rename the shortcut as 'SkillPoint'.

1.07 How often should I take backup of my SkillPoint database?
You should take full backup once in two weeks and differential backup after three days.

1.08 How do I make a backup of my SkillPoint data on a CD?
You can use WinRAR utility to backup large SkillPoint database on a CD. WinRAR not only compresses the target files/folders to be archived but also splits large files/folders into multiple parts of a user-specified size. When restoring such archived data, the individual parts are automatically linked together to form the original file/folder. The utility can be downloaded from the following website on the Internet: http://www.rarlab.com

1.09 If I need to format my SkillPoint server machine, what steps should I take?
Take SkillPoint full backup either on CD or on some other machine on the network. Make sure you have the CD of the Operating System (OS), MS Office and the SkillPoint software.

1.10 I want to install SkillPoint on a new machine. What are the software and hardware requirements?
Software requirements:
a. Microsoft Internet Information Server (IIS) 4.0 or above.
b. Microsoft Internet Explorer (IE) 5.0 or above.
c. Microsoft Word 97 or above.
d. MDAC 2.1 or above (if not present, setup installs MDAC 2.5)
e. CDO 1.2 or above (if not present, setup installs CDO 1.2).
f. Java Virtual Machine 5.0.

Hardware requirements:
Please contact our sales representative to know about hardware requirements.

1.11 Should I change the SkillPoint server machine name, in general?
It is advisable not to change your SkillPoint server machine name. In case, you decide to change your SkillPoint server machine name, you need to carry out a few steps in order to make SkillPoint application working. For details, please see next FAQ 1.12

1.12 What do I need to do if I change SkillPoint server machine name?
Carry out the following steps:
a. Reinstall Internet Information Services (IIS).
b. Run SkillPoint setup. You will see a dialog displaying the message that SkillPoint is already installed on the system. Do you want to upgrade/repair the setup?
c. Click 'Yes' to repair the setup.
d. On every client machine, you need to create a new SkillPoint shortcut. For details, please see FAQ 1.06
Now you can use SkillPoint application on both SkillPoint server, and client machines.

1.13 What is the difference between SkillPoint full and differential backup?

SkillPoint full backup takes complete SkiillPoint database backup.
SkillPoint differential backup records only those changes made to the SkillPoint database since the last full or differential database backup.

1.14 I want to take differential backup. What steps I need to follow?
Carry out the following steps:
a. Launch SkillPoint Manager.
b. Go to 'Database ->Differential Backup...
c. In 'Database', select the SkillPoint database.
d. In 'Last Full/Differential Backup Directory', browse for the latest SkillPoint full backup folder having prefix SPBM_, and select any of its subfolder having prefix SPBD_.
e. In 'Comments', you can put your comments, if any, regarding the backup.
f. Click on 'Backup' to start SkillPoint differential backup.

1.15 If I launch SkillPoint from a client machine, it shows a message window asking for user name, and password. What should I do?

On your server machine, you need to create a new user, which is being used as a client machine login user. Generally, server machine is same as your SkillPoint server machine.

1.16 What should I do if SkillPoint backup fails?
SkillPoint backup may show the error message: "Disk is full. Attempt to write <Destination Path>\....\HdbBackup.bak" failed. To avoid this, you should make sure that the target directory has sufficient disk free space. If it is already there, then you need to do full system scan before starting SkillPoint backup again.

2. Common Scenarios

2.01 Can I use the short-listed candidates from one requisition in another requisition?
Yes, you can shortlist a resume used in one requisition to another requisition from the activity view. Click on 'Requisition -> Shortlist for Different Requisition...' and then select the requisition to which you want to shortlist the resume.

2.02 I want to share my requisitions with another user, is it possible?
Yes, but partially. You can share your requisitions with one user in 'read' only mode. This person would, in general, be your manager. To share your requisitions, follow these steps:
a. Login SkillPoint using 'hradmin', and go to 'Security' module. In 'Users' section, click on the user name whose requisitions can be viewed by another user.
b.In 'Edit User' sheet, go to 'User -> Edit Access Rights', and select 'Requisition' as Object Type.
c.In 'Select users for whom to grant access rights' section, select the user (s) who can view the requisition.
d.Click on 'Add' to add such users.

2.03 How do I quickly segregate resumes from 'Inbox' in 'Resume Central' into different folders?
On the extreme right side of the 'Resume Central' menu bar, you can see the icon for 'Show Cover Info'. Click on this icon and the icon will change to 'Show Segregation View'. Click on this icon to see the Segregation View. Now you can set different folders for various resumes, and check these resumes. Click on 'Resume->Segregate Resumes' to complete the operation.

2.04 I want to configure a new email account in SkillPoint.
See 'SP_DB_Management.doc', section 3, in SkillPoint help documents.

2.05 I want to segregate (divide) my resumes from incoming email into different folders, how do I do that?

You need to create Email Filters, and Email Specs.
For details, please refer to 'SP_Common_Actions.doc', section 7, in SkillPoint help documents.

2.06 My candidates send me non MS-Word resumes, how do I automatically ask them for word resumes?
You can use 'AutoReplies' feature to automatically ask candidates to send resumes in word format. After you configure email account in SkillPoint, you can see a few sample autoreplies for the same purpose.
For details, please refer to 'SP_Common_Actions.doc', section 6, in SkillPoint help documents.

2.07 I want to include my company logo in the resumes, which I send to my clients. How can I do that automatically?
You can add your company logo in header and footer of the resume file. To configure this:
a. Launch SkillPoint Manager. Go to 'Tools -> Company Header and Footer...'
b. Select the database, enter password (if any) and click on 'Logon'. Check the option 'Header' or 'Footer' or both.
c. For each selected option, add either image file of text information. Click on 'Save' to save the header and footer information.
d. Once you configure this, all the resumes having doc file format, you send from SkillPoint using 'Send in Email' option will have the company logo automatically added.

2.08 What are the important resume database management facilities provided in SkillPoint?
SkillPoint provides complete resume database management capabilities through following features:
1. Resume Central module which is the central resume repository maintaining resumes received from all important sources such as Job Portals, email, online submittals, computer hard disk etc.
2. Linkages with resume sources such through Portal Connect, Outlook Connector, Quick Import (for disk resumes), Web Connect (for online resume submittals) etc.
3. Quick resume views which allow you to easily view resumes received from any source duration-wise, popularity-wise etc.
4. Pre-defined Functional Classifications to help you segregate resumes under relevant verticals and functional roles. 5. User-defined Collections for organizing resumes for easy and fast access.
To know more about resume management concepts refer to this article Resume Database Management

2.09 Does SkillPoint provide any Recruitment CRM features?
SkillPoint includes all features of an RMS (Recruitment Management System) for recruitment automation and additionally also provides following features:
1. Applicant history tracking through the Applicant icon which maintains complete history of positions for which a candidate is considered including related interactions and feedback allowing for personlized services for each candidate.
2. Mass mailing batch feature for easily creating mass batches for regularly sending birthday greetings, congratulatory mail to hundreds of candidates in one go.
3. Library of professionally designed rich text email templates for most common recruitment scenarios such as request for updated resumes, intimation of new position, interview and position offer etc.
To know more about Recruitment CRM refer to this article Recruitment CRM

2.10 Where can I learn more about recruitment automation and ATS software products?
To know more about recruitment automation and ATS software refer to these articles:
1. ATS: Giving A New Dimension To Recruitment
2. RMS: Recruitment Management Systems

3. Troubleshooting

3.01 When sending mail, I get error.
Make sure you are connected to Internet. Check your outgoing mail (SMTP) settings, and whether it requires any authentication. If you are able to send mails using 'MS Outlook'/'Outlook Express', then you should check your account configuration in SkillPoint.
For more details regarding email account configuration in SkillPoint, see 'SP_DB_Management.doc', section 3, in SkillPoint help documents.

3.02 When receiving mail, I get error.
Make sure you are connected to Internet. Check your incoming mail (POP3) settings, account name, and password. If you are able to receive mails using 'MS Outlook'/'Outlook Express', then you should check your account configuration in SkillPoint.
For more details regarding email account configuration in SkillPoint, see 'SP_DB_Management.doc', section 3, in SkillPoint help documents.

3.03 I get unhandled error -1300 when launching Email module or performing an operation in Email module. What should I do?
You need to physically repair this email database. To do this:
a. Launch SkillPoint Manager. Go to 'Database -> Repair Database...'
b. Select the database. Check the option 'Email Databases', and select problem email databases.
c. In 'Options' section, select the option 'Repair Physically: Compact and repair database file', and click on 'Start' to repair the database.

3.04 When I do a login in SkillPoint, nothing happens and I see the logon status window having the message: "You are successfully logged on to SkillPoint. Logout and start a new session". What do I do?
This can happen if your system has popup blocker software. You can either uninstall such software or disable popup blocker. Following software products have popup blockers in them:
a. Yahoo toolbar b. Click on 'Go'.

3.05 I am getting resumes in email in attachment form and they are not getting extracted. What do I do?
SkillPoint automatically extracts resumes from email attachments having extensions: doc, rtf, txt, html, htm, and eml. In case, you receive resume in email attachment having any different extension, then it will not be extracted. You need to save such attachments to the disk, and import them to 'File Manager'. Now apply custom extraction to extract resumes to 'Inbox' of 'Resume Central'. Use 'Segregation View' to quickly segregate resume to different folders.

3.06 After resume extraction completes, I do not find any resumes in destination folder (s). What should I do?
To see extracted resumes in destination folder (s), do this:
a. Open either 'Resume Central' or 'My Resumes' depending upon the destination folder selected in the spec used for resume extraction.
b. Click on 'Tools -> Process Fresh Resumes'. It will open a new sheet.
c. Click on 'Resumes -> Move to Main Database' to move resumes to their respective folder (s).

3.07 I have created my Email Filters, and Email Download Spec in SkillPoint, but resumes are not getting extracted to different folders as specified in Email Filters. What should I do?
You need to select the 'Email Download Spec' in you email account, which you use for receiving emails.
For details, please refer to 'SP_Common_Actions.doc', section 7 - Apply a spec, in SkillPoint help documents.

4. Internet Security

4.01 What kind of Internet security software is required on my machine for SkillPoint to function properly?
a. Always install a Firewall on the machine, which is directly connected to the Internet.
b. Always install a Anti-Virus software on all your machines.
c. You should update the virus definitions of your Anti-Virus software frequently so that your system can be fully protected from new virus attacks.
d. SkillPoint server machine should not be connected directly to Internet.

4.02 How important is a Firewall for stability and security of my data?
You should always install a Firewall as well as a Anti-Virus software on the SkillPoint server machine as well as the machine, which is directly connected to the Internet. This will safeguard your data against virus and worms attacks.

4.03 Which Firewall software should I use?
We recommend Norton Firewall products. There is another Firewall - Sygate Personal Firewall 5.6, which also provides protection from Internet attacks. You can download Sygate Personal Firewall (Free version) using the following link:
http://www.download.com/sygate-personal-firewall/3000-2092-10247416.html

After you install Sygate Personal Firewall, please make the following setting:
Select 'Tools->Options' and in the 'Network Neighborhood' tab, check 'Allow others to share my files and printers'.

5. Remote Live Support

5.01 How does this service work?
Once you connect to the service, you are prompted to download a small, self-installing plug-in, which allows your support representative to view your desktop and share control of your mouse and keyboard. At any time during a support session, you can take control of your computer just by moving your mouse. You will be in charge at all times.

5.02 Can my support representative look through files without my knowledge?
Absolutely not. Your representative sees only what you see and whatever you permit him or her to see on your computer screen. Before your support representative views your screen, he or she will first ask your permission and request that you close all documents containing private information.

5.03 How is security maintained?
At the beginning of a screen-sharing session, you and your support representative are connected via a communication server. The screen data that is passed between you and your support representative during a session is highly compressed using proprietary technology that can be viewed only with GoToAssist software. This data is also encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant. After the session has ended, your support representative can no longer see your screen or access your computer unless you make another explicit request for support.

5.04 What are the minimum requirements for my computer and Internet connection?
For your support representative to view your desktop, your computer should meet these requirements: a. 28.8 Kbps or greater Internet connection (56 Kbps recommended).
b. Required Pentium-class PC running Windows 95, 98, 2000, Me, NT 4.0 or XP.
c. Internet Explorer 4.0 or higher.
d. Recommended: Ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy.

5.05 Is the plug-in virus free?
Yes, the plug-in is safe. The warning message you might see on your screen is a default message displayed by your browser when you download executable files. You can feel confident using this plug-in.

5.06 What is the size of the file that I will download to engage in a screen-sharing session with my support representative?
The file size ranges between 329 KB and 580 KB.

5.07 Are there any files or folders left on my computer after the session ends?
The downloaded file stays on your computer; however, the file is useless without a new 'encryption key'. To download a new encryption key, you would need to initiate a subsequent session with a support representative. Screen-sharing sessions have to be initiated by you, not a support representative.

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FREQUENTLY ASKED QUESTIONS (FAQs)

1.03 Where do I find the site key for SkillPoint? Please refer to 'SP_Configuration.doc', section 2.2.1, in SkillPoint help documents.

1.04 How do I apply the license key sent by Platina? Please refer to 'SP_Configuration.doc', section 2.2.2, in SkillPoint help documents.

1.07 How often should I take backup of my SkillPoint database? You should take full backup once in two weeks and differential backup after three days.

1.09 If I need to format my SkillPoint server machine, what steps should I take? Take SkillPoint full backup either on CD or on some other machine on the network. Make sure you have the CD of the Operating System (OS), MS Office and the SkillPoint software.

1.13 What is the difference between SkillPoint full and differential backup? SkillPoint full backup takes complete SkiillPoint database backup. SkillPoint differential backup records only those changes made to the SkillPoint database since the last full or differential database backup.

2.04 I want to configure a new email account in SkillPoint. See 'SP_DB_Management.doc', section 3, in SkillPoint help documents.

2.05 I want to segregate (divide) my resumes from incoming email into different folders, how do I do that? You need to create Email Filters, and Email Specs. For details, please refer to 'SP_Common_Actions.doc', section 7, in SkillPoint help documents.

2.10 Where can I learn more about recruitment automation and ATS software products? To know more about recruitment automation and ATS software refer to these articles: 1. ATS: Giving A New Dimension To Recruitment 2. RMS: Recruitment Management Systems

5.05 Is the plug-in virus free? Yes, the plug-in is safe. The warning message you might see on your screen is a default message displayed by your browser when you download executable files. You can feel confident using this plug-in.

5.06 What is the size of the file that I will download to engage in a screen-sharing session with my support representative? The file size ranges between 329 KB and 580 KB.