|
How It Works:
|
| Step 1: |
Call Platina and ask for remote assistance.
You will be connected to a support representative.
|
| Step 2: |
Simply type your question or the nature of your problem in the box below. Then click
the yellow Click Here button.
|
| Step 3: |
You are prompted to download a small
virus-free plug-in which will connect you to a member of our support
team.
|
| Step 4: |
Your support representative will chat with
you online to obtain the details of the problem.
|
| Step 5: |
With your permission, your support
representative can view your screen and share control of your mouse
and keyboard.
|
| Step 6: |
You are in full control of your computer at all times. You always have
overriding control of your mouse and keyboard, and you can end the screen-sharing
session at any time.
|