SUPPORT PROCESS

Platina’s product support process is the result of its hands-on expertise and first-hand knowledge of the way people in staffing and recruitment teams use recruitment automation software.

We have structured our processes in such a way that users do not lose their focus on core recruitment processes such as resume and recruitment management, leaving the technical details to our trained support team.
 

1. Telephonic support: You can call our support team during regular office hours and get answers to your questions.

2. Email support: Send your queries in email at any time and the answers/solutions will be emailed back to you in a timely fashion.

3. Remote support using Screen Sharing Technology: We can troubleshoot SkillPoint related issues on your computers by accessing your computers over the internet and thus offer you solutions in the shortest possible time.
 
Please remember that access to your computers is only after you explicitly make a request for product support and grant our support team such an access.
 
We use standards based international products for offering such support.

Platina is not only a leader in providing recruitment automation solutions to the staffing and hiring industry, but has also used highly evolved and robust practices for delivering solid support to its customers.
 
We track all SkillPoint Product Support Requests through a comprehensive CRM system. Platina’s highly appreciated CRM system is one of the most highly rated in the staffing software industry enabling us to provide effective, timely and efficient support services.
 
Complaints can be submitted by talking to our support team over phone or by filling an online form using the link provided below.
 
All submitted complaints are fully tracked till closure or cancellation. We record all the activities that our support personnel perform for resolving each support complaint.
 
We send email notifications for submission, closure and cancellation for each of your request to the email-id that we have for you in our records.
 

Support requests can be submitted over phone or by filling an online Support Request Submission form.

You can call on any our support numbers and provide the details of your problem.
Our phone numbers are: +91 (011) 4674-7700 (30 lines). Support extensions are 208, 209 and 210.

If our offices are closed for business or you are unable to connect with our support team over phone, please submit your complaint by clicking on the following link:

To provide a very high quality of product support service and to ensure the shortest downtime of your SkillPoint installation, Platina enforces the maximum closure time for all the support requests received. We request you to provide all necessary support and help to our personnel so that they can meet the closure deadlines.