The Platina Team is constantly striving to ensure that SkillPoint gets used in a very effective and productive manner
in your organization so that it contributes effectively to the productivity, growth and management of your business.
SkillPoint as high-level recruitment automation solution is designed to lower your costs and promote
best recruitment practices in your team through its powerful resume management and recruitment automation features.
To make sure you achieve these goals, Platina is committed to providing quality customer support and upgrades to its customers.
|
|
Important Reasons for enrolling into a SkillPoint Support Plan are:
|
- Stress-free and trouble-free use of the SkillPoint application.
- Quality Product Support by our highly trained and dedicated technical team.
- New features and functionality improvements that are included in the product based on continuous feedback that we receive from our customers.
- Fixes (patches) for any issues/problems found in the product.
- Fixes (patches) for any issues/problems found through interaction with existing/new releases of "third party" products that interact with SkillPoint.
|
|
Highlights of SkillPoint Product Support Process
|
- SkillPoint Product Support is provided by a highly trained and dedicated technical team.
- Support is offered during office hours on all working days.
- Platina uses state of the art technologies for offering a high quality product support experience. We are using GoToAssist from Citrix Online, USA for Remote Live Assistance to achieve the shortest possible downtime.
- Full log of such Remote Assistance sessions for Quality Assurance.
- Full track of each customer complaint to ensure quality service.
- Our support team is among the most highly rated and appreciated in the staffing software industry in India.
- Turnaround times:
- Email: 24 hours
- Phone call: Immediate
- Remote Live Support: 2 hours during working hours.
- Engineer Visit: 48 hours for Delhi NCR. Dependent on schedule desired for other areas.
- Periodic review of customer installation to offer technology recommendations.
- Visits by trained engineers when required.
- Instant delivery through online support of all major and minor enhancements in our products which are constantly being incorporated keeping pace with the latest trends in recruitment automation and resume management technologies.
|
Support Plans
SkillPoint Product Support is available in the form of SkillPoint Annual Complete Assurance Pack.
It includes:
- Major and Minor SkillPoint Product Upgrades.
- Useful Productivity Tools and Library Objects.
- Technical Product Support.
|
|